Last Updated: 28 July 2025

1. Introduction

Racketail Solutions and Technologies Pvt Ltd (“Racketail”, “we”, “us”) operates the Jugno platform and the website www.jugno.biz. We are committed to protecting your personal data and privacy in accordance with Indian laws and applicable regulations, including the Digital Personal Data Protection Act 2023 and IT Rules 2011.

2. Information We Collect

  • Personal Information: Name, email, phone, organization, role.
  • Telematics Data: GPS location, vehicle diagnostics, driver behavior, BMS/ECU telemetry.
  • Device & Usage Data: IP addresses, browser/device metadata, activity logs.
  • Customer Support Data: Enquiries, communication transcripts.

 3. Purpose of Collection & Use

We collect and process data to:

  • Provide and operate the Jugno Service (tracking, diagnostics, reporting).
  • Manage subscriptions, billing, and communications.
  • Improve Service performance and features through analytics.
  • Provide customer support and respond to queries.
  • Ensure compliance with legal obligations.

 4. Legal Bases for Processing

We process personal data based on:

  • Your consent (e.g., account registration).
  • Contractual necessity (to deliver Jugno Service).
  • Legitimate interests (e.g., fraud detection, service improvement).

 5. Data Sharing & Disclosure

We may share information with:

  • Service Providers: e.g. cloud hosting, analytics tools, support platforms.
  • Affiliates or third parties: under confidentiality agreements.
  • Legal authorities: where required by law or legal process.

 6. Data Security & Retention

We follow industry-standard security measures (encryption, access control, secure storage). Retention periods depend on contractual needs and legal obligations. Data can be deleted or anonymized upon request where feasible.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable authentication and session management.
  • Collect usage analytics to improve performance.
    Users may control cookies via browser settings.

 8. User Rights

You have rights to:

  • Access, rectification, or deletion of your data.
  • Withdraw consent at any time.
  • Lodge a complaint with the relevant data protection authority.

To exercise these rights or ask questions, contact us at contact@racketail.com